![]() You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If for any reason you do not wish to exchange the product, we will refund your initial purchase, minus the shipping cost. Please include the following in your message: You will receive the return label by email at the address used to place the order. To return a product use our contact form at to begin the return process and, once approved, have a return label sent to you. We’ll ship you another coffee of your choice for exchanges. There is no universal standard.Įxchanges or refunds WILL be accepted for the following: Damaged Products, Incorrect Products, Stolen or Non-Delivered Packages.ĭue to health code and sanitary concerns, the product must be returned, unopened and in its original packaging to be accepted. ![]() If you’re not sure of the difference in grade for a particular country or region please research it before buying. Unexpected Differences : Different geographic regions grade their beans differently. We can’t control the flavor or the way you roast it, just the quality of the bean we sell.Ģ. Flavor Profiles: These tend to change some with each harvest. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Įxchanges or refunds will NOT be accepted for the following:ġ.
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